Shipping & Delivery
How much to order?
Our minimum orders vary depending on the packaging type. That is to ensure the product remains frozen in transit. Any orders that do not meet these criteria will unfortunately be automatically refunded.
For polystyrene packaging, our minimum is 5kg (10x500g tubs) and we recommend as close to a full box as possible, ours fit 10 or 20 tubs. For Northern Ireland, Isle of Mann, Highlands some areas in Moray, Aberdeenshire please see below.
To take advantage of our returnable Wool liners instead of polystyrene, orders need to be full boxes: 20x500g tubs or multiples thereof.
When to expect delivery?
Orders placed Monday to Thursday by 2pm are shipped that same day for delivery the next. After 2pm Thursday, orders will be shipped the following Monday. In the event of Bank Holidays, on the next available day.
DPD are instructed to leave the parcel at your door or immediate vicinity. Alternatively, your parcel can be left in a particular place according to your delivery instructions place during checkout. If you provide your mobile number, you should be updated with a 1-hour slot by text.
Problem with your delivery?
In the rare event that there is any problem with your delivery, you can be fully assured that we will do everything possible to make it right. We value and seek long-term relationships with our customers. All manner of concerns will be addressed to the best of our ability.
We are a small team and organise ourselves online because we are regularly in production making your dog's food! Please for any queries use the contact form on this website or Facebook. We will answer promptly and effectively.
How much is the delivery charge?
The vast majority of UK addresses are delivered for a flat £6.50 delivery charge using DPD’s Next Day service. Free delivery applies on orders above 40kg.
Northern Ireland, Isle of Mann, Highlands some areas in Moray, Aberdeenshire are charged separately, please see below.
Deliveries are not currently possible to most Islands including Isle of Wight and Scottish Islands due to the influence of weather/ferry cost.
Delivery to Brighton & Hove
Our customers in the area surrounding our Brighton shop (postcode BN1, BN2 & BN3 only) may use the "Brighton free" code for free delivery on orders of 10kg or more. Any orders made below 10kg or other postcodes will be refunded.
Delivery to Northern Ireland, Isle of Mann, Highlands some areas in Moray, Aberdeenshire
If you are in Northern Ireland, Isle of Mann, Highlands some areas in Moray, Aberdeenshire (not islands), the delivery charge is £14 and will use DPD’s Two Day service. Orders must be multiples of 20 tubs to stay frozen and Woolcool packaging is not possible.
Orders placed Monday to Wednesday by 2pm are shipped that same day for delivery 2 days later. After 2pm Wednesday, orders will be shipped the following Monday (if not a bank holiday). Postcodes include AB31-38, AB41-56, FK17-21, IV1-IV40 (inland), IV63, KA27-28, KW0-14, PA20-78, PH15-50 & BT
For further postcodes (Scottish Islands) we cannot provide a reliable delivery service at this time due to the influence of the weather. This includes postcodes IV41-IV49, IV-51, IV55, IV56, HS1-HS9, KW15-17, ZE1-ZE3